Shipping & Delivery

Where we ship

KrestaCo ships within the United States, including Alaska and Hawaii. We don't currently ship internationally or to PO boxes.

Shipping cost

Shipping is free on every US order. There's no minimum spend, no weight tier, and nothing added at checkout. The price you see on the product page is the price you pay.

How long delivery takes

Most orders arrive within 8-10 business days of being placed. That window covers both warehouse processing and transit — it isn't 8-10 days on top of a separate handling period.

Orders placed on weekends or holidays start processing the next business day. Alaska, Hawaii, and rural addresses can run a few days beyond the usual window.

You'll get an email with tracking as soon as the parcel leaves the warehouse. Until that email arrives, the order hasn't shipped yet — the confirmation email you get at purchase is not a shipping notification.

Tracking your order

Every order ships with tracking. The number can take up to 24 hours to start showing scans after you receive it — a tracking number that shows nothing on day one is normal, not a problem.

If tracking hasn't updated in five business days, contact us and we'll chase it.

Split shipments

Orders with several items may arrive in more than one parcel, sometimes on different days, since stock is held at more than one warehouse. Each parcel gets its own tracking number. There's no extra charge for this. If part of your order arrives and the rest doesn't within a few days, get in touch.

Damaged or missing parcels

Damaged in transit: photograph the item and the packaging and send it to us within 48 hours of delivery. We'll replace it. Don't ship the broken item back — there's no need.

Marked delivered but not received: check with neighbours and around the property first, since carriers often leave parcels out of obvious sight. If it hasn't turned up after 48 hours, tell us and we'll open a claim with the carrier.

Wrong address

If you've entered an address incorrectly, contact us immediately. Before the order ships we can usually correct it. After it ships we can't reroute the parcel, and a package returned to sender can be reshipped once it comes back.